By Deirdre Fernandes

The Virginian-Pilot

© December 9, 2008

VIRGINIA BEACH

Morale among the city’s emergency dispatchers has sunk so low that an audit recommends creating a new agency to supervise the operations.

Despite getting an airy new office building, updated technology and national accreditation, most of Virginia Beach’s 9-1-1 and citizen services operators rated their morale as poor or below in a recent survey.

The dispatchers are part of the city’s information technology department, but they think of their jobs more as public safety than computer maintenance, said Lyndon Remias, the city’s auditor.

Auditor: New agency should handle Beach 911 dispatchers | HamptonRoads.com | PilotOnline.com.